Eva: An LLM-based Multilingual Voice-agent Network for Restaurant Operations

Zhiwei (Tony) Qin (foreva.ai (Eva), Jianming Zhou (foreva.ai (Eva)

Abstract

Eva is a voice AI agentic system automating restaurant phone operations with individual agents for tasks like order placement and a global agent for multi-restaurant settings. It uses a hierarchical multi-agent architecture with various agent technologies, demonstrating LLM applications for improved efficiency and service in the restaurant industry.