Graph-based Self-Adaptive Conversational Agent

Lan Zhang (Auckland University of Technology), Weihua Li (Auckland University of Technology), Quan Bai (University of Tasmania), Edmund Lai (Auckland University of Technology)

Abstract

Conversational agents have been widely adopted in dialogue systems for various business purposes. Many existing conversational agents are rule-based and require significant human intervention to adapt the knowledge and conversational flow. In this paper, we propose a graph-based adaptive conversational agent model which is capable of learning knowledge from human beings and adapting the knowledge-base according to human-agent interactions. Studies to evaluate the proposed model are conducted and presented, which compare the responses from the proposed adaptive agent model and a conventional agent.