Grumpy & Pinocchio: Answering Human-Agent Negotiation Questions through Realistic Agent Design

We present the Interactive Arbitration Guide Online (IAGO) platform, a tool for designing human-aware agents for use in negotiation. Current state-of-the-art research platforms are ideally suited for agent-agent interaction. While helpful, these often fail to address the reality of human negotiation, which involves irrational actors, natural language, and deception. To illustrate the strengths of the IAGO platform, the authors describe four agents which are designed to showcase the key design features of the system. We go on to show how these agents might be used to answer core questions in human-centered computing, by reproducing classical human-human negotiation results in a 2x2 human-agent study. The study presents results largely in line with expectations of human-human negotiation outcomes, and helps to demonstrate the validity and usefulness of the IAGO platform.